Insurance companies are increasingly relying on fully automated voice and text chatbots to efficiently provide personalized customer service and seamless, cross-platform customer support. Such conversational AI solutions enable human-like conversations with customers. Virtual Assistants are also capable of automatically answering frequently asked customer questions, providing assistance with claims reporting, and offering general information. They help ensure cost-effective, fast and seamless customer service around the clock.
Spitch, the leading Swiss provider of an AI-based customer interaction platform for insurances, together with its customer, Baloise Insurance, demonstrated how this works in practice at the Customer Management Trade Congress on 20 – 21 June in Leipzig (the event was in German).
Baloise Insurance Customer Presentation:
Baloise Insurance shared its experience and the main success factors in implementing their conversational AI solution, which was developed in collaboration with Spitch. The possibilities of automated customer interaction demonstrated using the Baloise Voicebot developed by Spitch.
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