On 4 February 2021 hosted a two-day virtual conference and exhibition designed to host industry executives, and adopters of Conversational AI, chatbots, speech/voice technology, UX design, NLP and virtual assistants. The event brought together over 1200 participants.
Gary Williams, Spitch UK Ltd and Liam Ryan, Creative Virtual Ltd. took a behind-the-scenes look to explore advantages of the omnichannel approach over a multichannel one, use cases for digital customer service and internal employee support, and the tips for bringing together chatbots and voice for improving customer experience.
If you would you like to get further information and receive a copy of the presentation please contact Gary Williams, Director of Sales and Consultancy UK & Ireland.
