Identify AI Opportunities and Deliver ROI in Just Weeks
In just weeks, with minimal IT effort and direct impact on customer experience, Spitch analyzes your real customer interactions, identifies measurable quick wins, and shows where AI can reduce routine work, improve service quality, support upsell and retention, and deliver ROI.
How It Works
Connect to your existing recordings
Spitch ingests the call recordings you already have. No new telephony setup, no new customer opt-ins, and no changes to your call flow.
Spitch analyzes 100% of calls against your criteria
The system applies your compliance rules, your quality framework, and your service categories to every analyzed conversation, in every language your contact center operates in.
You receive a practical AI implementation roadmap
Top recurring customer issues. Coaching priorities backed by real call examples. Concrete opportunities for retention, upsell, and ROI. Process adherence and process-gap heat maps.
Discover:
- Customer pain points and recurring service issues
- Process gaps and policy breaches
- Coaching opportunities for agents and teams
- Trends in sentiment, satisfaction, and call drivers
- Retention and upsell opportunities
More Than Software: A Joint Banking AI Assessment
During the pilot, Spitch does not simply provide a tool. Our banking and product experts work with your team to interpret the findings, prioritize use cases, and define the next steps for AI adoption. The goal is not a one-off report, but a practical path toward measurable automation, better compliance control, and long-term platform value.
Built for a Simple, Collaborative Start
A typical pilot can begin with:
- A statistically significant number of recorded calls
- Your existing evaluation criteria
- A joint discovery workshop with your team
There will be:
- No changes to customer journeys
- No new call flows
- No complex integration project
The result: a practical set of insights you can act on immediately, including:
- A process-adherence and process-gap heat map
- The top customer pain points
- Key conversation patterns by topic
- Clear recommendations for next steps
KPI Proof Bar
DSK Bank améliore la satisfaction des clients et des employés
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Swisscard Virtual Assistant pour un service client efficace
L’Assistant Virtuel Reconnaît les Motifs d’Appel pour la Volksbank Mittelhessen
Gestionnaire de finances personnelles à commande vocale
Data Sovereignty and Security
Spitch can deploy AI on servers in your jurisdiction, with no cross-border data transfers, in full compliance with GDPR, the EU AI Act, and applicable national legislation. Voice morphing is available where individual monitoring is restricted.
Benefits at a Glance:
- Go live in just weeks with minimal IT effort
- Identify measurable quick wins in real customer interactions
- Improve customer experience and compliance at the same time
- Cover 100% of calls instead of a 2% manual sample
- Surface retention and upsell opportunities backed by real data
- Build a practical AI roadmap, not a one-off report
- Maintain transparency, control, and data sovereignty
What Comes After the Pilot
Once Speech Analytics has shown where your contact center loses time, money, and compliance margin, the rest of the Spitch platform helps you act on those findings:
Virtual Assistant (VA)
Give customers a fast and efficient self-service for voice and text queries that’s available 24/7.
Voice Biometrics (VB)
Identify and authenticate callers in seconds with continuous verification and security.
Knowledge Agent (KA)
Unify and deliver info to your customers and staff wherever and whenever they need it.
Agent Training (AT)
AI-powered training that sharpens agent skills, builds confidence, and improves customer interactions with realistic scenario simulations.
Quality Management (QM)
AI-driven monitoring and call scoring for full visibility, compliance assurance, and enhanced agent performance in every customer interaction.
Speech Analytics is the Entry Point
The platform does the rest, at your pace.
Speech Analytics is not a one-off pilot. After go-live it keeps running, so your bank improves step by step and stays in control, thanks to the knowledge, continuously derived from the contact center:
- Speech Analytics keeps analyzing 100% of your calls, so new customer issues, quality gaps, and process risks stay visible as they emerge.
- You review the insights with your team on a regular cycle and track progress against your targets.
- You refine your criteria, coaching priorities, and use cases each round, turning the pilot into continuous, measurable improvement.
