Zürich Area – Switzerland – Home Office
Working with clients and partners as contact reference for Spitch products and solutions for user experience.
Qualifications : | Qualifications:
- Number of Years of Work Experience: 5+
- Well-developed technical skills with the ability to learn fast
Responsabilités : | Responsibilities:
- Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases
- Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications
- Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements
- Eroduct demo support and presentation to customers / partners
- Providing technical and user support locally
- Assisting with Request for Proposal (RFP), Request for Quote, tender responses
- Presentation assistance - research customers, track down and document existing systems, organizing information, etc.
- Providing customers and partners with technical training and workshops
- Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas
Expérience souhaitée : | Preferred experience:
- Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
- Familiarity with artificial intelligence, natural language processing is a plus
- Technical management & customer facing experience with a business driven mindset
Compétences : | Skills:
- A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
- Ability to work on system integration requirements
- Interest in Conversational AI applications
- Eager and able to work in a multicultural environment
- Very good communicator
- Fluent in English and German (written and spoken)
- French language skills are desired
- A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
