Customers and Partners

We work with both integration partners and companies to create the perfect solution for each organisation, and tailor it to their particular requirements

Individual Attention & Specific Adjustments

Spitch is focused on meeting partners’ and customers’ needs by offering bespoke customization and adaptation of its solutions. We are continuously enhancing our solutions to fit your and your customer’s expectations

Partners
Flexible Pricing

Spitch offers extremely competitive and flexible end-user pricing for standard and premium licenses, as well as SaaS rates. We can also offer revenue sharing models for qualifying projects. Actual rates/share of revenue streams depend on the project’s complexity, scale, and scope of work

Breathing New Life in your Legacy Solutions

Partnership with Spitch will help refresh and transform some of the traditional call centre, conversation recording, analytics and other solutions, increasing sales and upholding reputation by means of integrating cutting-edge speech technologies

Partner Capacity Building and 24/7 Support

Spitch provides comprehensive A to Z 24/7 support as well as dedicated training programmes and certification to partners. A full range of services is available from remote coaching to on-site visits by specialists

Partnership Approaches

Business Approaches

Spitch offers extremely competitive and flexible end-user pricing. Our license prices for premium-level bespoke products delivering the highest accuracy are designed from the ground up with best-of-breed competitive pricing in mind.

For a limited time we are offering special, “no win – no pay” Proof of Concept (PoC) / Proof of Value (PoV) projects. Contact sales to check whether your project qualifies.

Spitch also offers revenue sharing models for appropriate projects. Revenue sharing partners under this model pay Spitch an agreed upon share of revenue streams. Actual rates depend on project complexity, scale, and scope. Please contact our sales team to select the most appropriate partnership approach for your project and company.

Cutting edge tools

Spitch provides partners access to cutting edge tools integrated into our Spitch Lingware Development Portal, a powerful customised environment which can be used to create, develop, and evaluate your own voice-driven applications.

It includes a constantly growing number of features:

Crowd‐sourced voice and text data collection applications
Crowd‐sourced transcription and annotation applications
Spoken Language Technology (SLT) application builder
Training and modelling Statistical Semantic Models (SSM)
Quick and easy telephony integration
Customized Automatic Speech Recognition (ASR) applications

Easy integration

Spitch focuses on back-end server solutions and streamlined, service-oriented architectures. We also offer consulting for front-end integration, as well as development of dedicated UIs for Spitch products.
Spitch provides a mobile application SDK. The mobile SDK can be used to quickly and painlessly develop and deploy new mobile applications utilizing our growing offering of voice-driven services.
The Spitch SaaS/Cloud Sandbox can be used for PoC/PoVs.
Spitch provides voice‐print and recording storage systems which can be easily integrated and used to log, access, and review voice data sent to your Spitch-driven applications.
Spitch development processes are designed with ease of use in mind. In many cases partner developers can use these tools to develop and deploy their own applications, helping to ensure that sensitive knowledge or data is shared with the smallest possible set of outside individuals.

Trusted all around the world

Ivano Zehnder SES Customer Service Manager
"Simply expanding call centers to meet the challenge of increasing customer expectations seems to be far less cost-effective than using modern conversational AI solutions, which are easily scalable and can handle any workload. Being able to offer high quality customer service 24/7, gives us the opportunity to meet demand, allocate resources efficiently and increase customer satisfaction at the same time"
Michael Roesser Head of Parts sales AMAG
“We expect to see this innovative project increase our efficiency while increasing customer benefits at the same time: while our callers have to wait less, our employees can help them even faster. In addition, we are very interested in gaining experience in the field of voice recognition, as we see many possible use cases in this area in the future.”
Miriam Ring Head of Department Versicherungskammer
“Natural speech recognition is still uncharted territory for many callers. This effort was worth it in view of the benefits achieved for customers and customer satisfaction as well as the added value for our company.”
Melanie Mester Change Manager Volksbank Mittelhessen
“The complexity of support requests has risen greatly. At the same time, service staff requirements have increased enormously too. With the Spitch solution, we are now able to forward all the calls directly to the respective staff members and enable them to stay up-to-date with their focus topics. As a result of this new procedure, we have a lower training cost and a higher competency of our staff. This improves satisfaction of both customers and employees. This is the perfect interaction between technology and humans.”
Angelo Asciano Customer Operation and Innovation Director
«Adopting Spitch's Automated Compliance Management System has enabled us to automatically check 100% of all the sales contracts within the next business day, greatly reducing the level of human effort. The machine takes care of repetitive tasks, and we can dedicate the excellence of our human resources to activities of greater value».
Angel Demendzhiyski Director Contact Center Retail Banking Division DSK Bank
«Effectively handling customer queries, the omnichannel Virtual Assistant offers a great relief to the employees allowing them to concentrate on more complex customer concerns delivering an even higher quality of service».
Falk Kohlmann Head of digital banking
«Voice-driven functions offer an easy access to banking services and could become an interesting interface for our customers. This was the main reason for us to start gaining more experience with the advanced voice technologies.»
Michael Marek COO
«Technology enables new ways of customer experience. Technology used in the right context — it’s a game changer.»
Dominic Spalinger Corporate Venture Capital Manager
«The Spitch solution is an excellent example of interactions automation with voice technologies that allows keeping up the highest standards of customer service. Making things easier for customers is the key to success.»
Beate Hofferbert-Junge Member of the Management Operations & IT
“Spitch’s simple and highly efficient system provides value by helping us to reduce waiting time, offers efficient call routing and above all improves customer experience.”
Matteo Lo Bue Digital Process Transformation Analyst
“The solution allows senior staff to fully concentrate on customer service, while providing junior agents with the right information immediately upon request, increasing the overall efficiency.”
Antonio Zullino Head of Customer Centre Consumer Credit
«Spitch’s voice biometrics system was integrated into the bank’s customer centre infrastructure seamlessly. Identity verification by voice biometrics meets all the regulatory and legal standards, including active opt-in, accepted by the majority of our customers. This solution really helps improve customer experience while reducing call handling time.»
Sandro Fanti Head of Departmental Services and Personnel
“Through the automatic processing of customer inquiries, the voicebot considerably relieves the employees who can concentrate on more complex customer concerns.”