Virtual Assistants replace outdated IVR for first-line voice and text queries processing. From precise intent recognition and call steering to a fully automatic handling of standard customer requests in natural language with freedom to switch between channels without losing context.
Need to ensure calls are answered after the first ring tone and accurately steered based on recognized customer intents?
Planning to automate the processing of FAQs and typical queries to free up agents’ time to deliver high-quality customer service and to boost sales?
Seeking to save costs by reducing average handling time?
Virtual Assistants help free up the worktime of your contact centre agents for better customer service and increase sales:
1 Ready-to-use models, Starter Packages, and deployment scenarios for different industries ensure the fastest possible implementation.
2 Easy and quick integration with backend systems / business processes.
3 Set of tools for support, customization and development.
4 Deployment on-premises or in the cloud.
5 Spitch VA is part of the omnichannel conversational platform based on microservice architecture ensuring seamless integration with Speech Analytics (SA) and Voice Biometrics (VB) for fully automatic customer authentication in self-services.