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Virtual Assistantswith omnichannel capabilities

Omnichannel Virtual Assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to a fully automatic end-to-end processing of standard customer requests in natural language with freedom to switch between channels without losing context

All your communication services in voice and text are seamlessly integrated and orchestrated from a single point in “develop once deploy omni” way including Сhat Platform and Knowledge Base working equally well with robots and agents. Automatic customer interactions work in popular text messengers, widgets, the website search line in any scenario via any channel

Need to ensure voice and text queries are answered with no waiting time, and calls are accurately steered to agents?

Planning to automate the processing of typical queries in all channels including messengers to free up agents’ time?

Need to make sure your agents get automatic prompts to deliver high-quality personalized customer service and boost sales?

Seeking to save costs by reducing average handling time and leaving the scenarios that can easily be automated in voice and text out of the equation?

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Key Advantages of Virtual Assistants

1 Ready-to-use models, Starter Packages, and deployment scenarios for different industries ensure the fastest possible implementation.

2 Easy and quick integration with backend systems / business processes.

3 Set of low-code / no-code tools for support, customization and development, including few-shot / zero-shot fast-tracking for high precision.

4 Deployment on-premises or in the cloud.

5 Spitch VA is part of the omnichannel conversational platform based on microservice architecture ensuring seamless integration with Speech Analytics (SA) and Voice Biometrics (VB) for fully automatic customer authentication in self-services.

Key values of Virtual Assistants

Customer experience improvement by quicker natural language self-services
Cost saving thanks to reduced average handling time and increased automation
Providing for digital transformation of customer service and support
Serving your staff effectively by automatic self-services
Increase sales by freeing up agents from routine operations and helping them concentrate on personalized service
Beate Hofferbert-JungeMember of the Management Operations & T,
Baloise Insurance

«Spitch's simple and highly efficient system provides value by helping us to reduce waiting time, offers efficient call routing and above all improves customer experience»

Dominic SpalingerCorporate Venture Capital Manager,
PostFinance

«The Spitch solution is an excellent example of interactions automation with voice technologies that allows keeping up the highest standards of customer service. Making things easier for customers is the key to success»