Omnichannel Virtual Assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to a fully automatic end-to-end processing of standard customer requests in natural language with freedom to switch between channels without losing context
All your communication services in voice and text are seamlessly integrated and orchestrated from a single point in “develop once deploy omni” way including Сhat Platform and Knowledge Base working equally well with robots and agents. Automatic customer interactions work in popular text messengers, widgets, the website search line in any scenario via any channel
Need to ensure voice and text queries are answered with no waiting time, and calls are accurately steered to agents?
Planning to automate the processing of typical queries in all channels including messengers to free up agents’ time?
Need to make sure your agents get automatic prompts to deliver high-quality personalized customer service and boost sales?
Seeking to save costs by reducing average handling time and leaving the scenarios that can easily be automated in voice and text out of the equation?
Virtual Assistants help free up the worktime of your contact centre agents for better customer service and increase sales:
1 Ready-to-use models, Starter Packages, and deployment scenarios for different industries ensure the fastest possible implementation.
2 Easy and quick integration with backend systems / business processes.
3 Set of low-code / no-code tools for support, customization and development, including few-shot / zero-shot fast-tracking for high precision.
4 Deployment on-premises or in the cloud.
5 Spitch VA is part of the omnichannel conversational platform based on microservice architecture ensuring seamless integration with Speech Analytics (SA) and Voice Biometrics (VB) for fully automatic customer authentication in self-services.
«Spitch's simple and highly efficient system provides value by helping us to reduce waiting time, offers efficient call routing and above all improves customer experience»
«The Spitch solution is an excellent example of interactions automation with voice technologies that allows keeping up the highest standards of customer service. Making things easier for customers is the key to success»