Spitch had the pleasure and honor of presenting itself at «ACCELERARE IN CURVA – I Contact Center tra Legal & Social nell’Era del Cloud» in Museo Storico Alfa Romeo, Arese. The event was focused on the changing ecosystem of Contact centres and their interactions with social media and potential Lead Generation opportunities. “Pushing the pedal when on turns” was the slogan of the event and it well represents the current challenges of the call centre world, at a time when ecommerce seems striving to replace in some way the classic outbound approach. The event gathered around 100 attendees - most of them call centre managers and owners, beyond infrastructure developers and telecommunication services and equipment providers.
Paolo Munari, Spitch Regional Director Italy, centered his presentation on the growing need for natural interaction between Customer and Call Centre and for high performance in terms of the quality and accuracy of underlying technological structures. The future is coming, and most of the desired developments are already here for us to build on.
That’s where voice plays its role and Spitch solutions work: a seamless passage to managing Customer Experience more effectively and exploiting Artificial Intelligence as a tool for everyday life development thanks to the use of a “natural language” approach.
The presentation came with strong interest and professional enthusiasm, reinforced by both technical and marketing points of view. As call centres have to cope with a significant change in self-communication, this has to go together with an infrastructure change and constant re-addressing. The Spitch suite, though a killer app at first glance, was seen not as a threat, but as a powerful scenario for improvement.
Paolo Munari and the Italian team received significant feedback from the stakeholders, and their analysis will surely lead to further professional relationships. We would like to thank all of our professional partners who contributed to the success of this day.