On May 9th 2019, Spitch sponsored the CMI Talk About Il potere della voce nel Customer Service (Voice Power in Customer Service) event in Milan.
Piergiorgio Vittori, Global Development Director and Country Manager at Spitch made a presentation “Voice Empowered by Speech Technologies”.
In his presentation he illustrated the state of the art of available technologies, focusing on Natural Language Understanding and Processing (NLU/NLP), voice analytics and biometric authentication.
