IVR systems for government call centres
Voice-driven call steering and queue reduction helps improve satisfaction with government services and simultaneously decrease operational costs by reducing average call handling time and the overall number of on-site visits. Spitch solutions can help deliver state-of-the-art accuracy for voice-driven IVR and call steering applications.
Automated voice survey and feedback collection
The Spitch hosted solution facilitates automated outgoing calls to collect feedback and conduct surveys, including service quality and satisfaction analysis to understand taxpayer opinions. This provides a means of continuous improvement of e-government and remote services.
AI-based omnichannel self-service
With Spitch solutions, the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Voice biometric identification and verification
Spitch provides technologies for verifying and identifying callers in a natural conversation. It helps deliver services remotely without the need for on-site visits. Voice biometrics can be used in tax collection, pensions/benefits management, and other government services, as well as for fraud prevention purposes (liveness detection, prevention of identity theft, benefits fraud, etc.). Spitch solutions can also be used for effective access control without the need to purchase any new and costly equipment.