Spitch, a Swiss-based international company, has been on a mission to improve the lives of contact center customers and also employees by eliminating routine tasks and freeing up their time for more creative work. Leveraging the power of conversational AI, Spitch has been able to capitalize on this vision and the extensive experience of its management team in the B2B software business and financial services industry.
As of December 1, Spitch is excited to announce its expansion and relocation to a new headquarters at Stockerstrasse 10, 8002 Zürich. This move represents a new chapter in our journey, allowing us to better serve our customers and partners while continuing to drive innovation in conversational AI.
Over the past 10 years, Spitch has proven its capability to fulfill its goals and revolutionize the contact center industry. One of the biggest challenges faced by Spitch was overcoming the concerns of early adopters regarding the business utility and security of the new technology. By developing the first Swiss conversational AI platform that operates without any cross-border data transfer, Spitch was able to successfully address data security and privacy issues.
Initially focused on development and evangelizing, Spitch eventually gained the trust of conservative financial institutions and started delivering tangible results. The success stories of its first customers helped Spitch build a strong reputation in the market. In the meantime, hyperscalers like OpenAI/Microsoft, AWS/Bedrock and other LLM developers, whom Spitch integrates with, have made a significant and positive impact on the market, making it easier for customers to see the game-changing potential of GenAI, and conversational AI in general.
Spitch's open omnichannel conversational AI platform, in combination with retrieval-augmented generation (RAG) and LLM tech capabilities, offers a range of advantages and benefits to customers (including their own AI teams) and partners. From automating routine operations, offering improved omnichannel experience in personalized scenarios to both customers and employees in voice and text, and providing detailed 360 degree analytics to boost sales and customer support, Spitch's open platform is designed to orchestrate Ai and enhance overall contact center performance.
With almost 100 employees globally, Spitch has established itself as a market leader in Switzerland and globally, serving major banks, insurance companies, public administrations, and other verticals. The company prides itself on its high rate of repeat customers and minimal churn, attributing this success to its focus on customer satisfaction.
Looking ahead, Spitch is committed to remaining the champion of conversational AI in Switzerland and continuing to expand its presence in neighboring markets like Italy and Germany, as well as world-wide. The company plans to keep on adding new products to its platform like recent agent coaching and quality management tools designed to address specific customer needs and drive strategic contact center digitalization.
As Spitch CEO Alexey Popov puts it, "Tectonic AI tech shifts are sending real shockwaves through the markets, but the new capabilities remain to be harnessed and used properly to make business sense. The big challenge is turbulence in the market; the big remedy is pragmatism and strategic approach, which Spitch always delivers with additional value added by its own experts and partners."
Spitch team is immensely grateful to our customers for their trust all the way through Spitch’s 10-year long journey. With a focus on understanding customer business processes and driving technological innovation, Spitch is poised to lead the way in the evolving landscape of conversational AI. Open demos of Spitch's products as well as case studies are available on the company’s website for anyone interested in experiencing the future of contact centers.
Contact us to learn more about the Spitch open platform and products as well as our 10-year journey.
