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An Omni-channel communication platform to revolutionize Contact Centers

5 February 2018

An Omni-channel communication platform to revolutionize Contact Centers

An Omni-channel communication platform to revolutionize Contact Centers.jpgSpitch, an established Swiss company with global presence and focus on AI driven Speech Solutions, is pleased to announce its participation at CCW 2018 — the international conference and trade show for innovative customer dialogue — at the Estrel Congress Center in Berlin 26th February through 1st March 2018.

Spitch will demonstrate the business value which our AI-based speech and voice solutions can bring to any Contact Center. We believe that VUI (Voice User Interfaces) will play a major role in any Omni-Channel vision for the future.

The core of a modern communication platform is based on Voice, natural language processing and Intelligent Conversational User Interface Technologies, which provide easy access to a wide range of Information Services including Transaction request, Customer survey & customer support, Claim Collection, and many more. Communication Channels can include Video Conferencing, Telephone Calls, Mobile Apps., Web sites, Social Media, etc. Users may initiate communication in one channel and seamlessly switch to others with service continuity without reinitiating the processes.

Spitch expands its presence into the German market, bringing its experience and best international practice based on success stories from Switzerland, UK and Italy. Join us at the CCW 2018 — the European leading event for the future of customer service. Meet Spitch at H2B14 to learn more about AI driven Speech Solutions and the best way to integrate the business value into your environment.