The report New Tech: AI-Fueled Speech Analytics Solutions by Forrester, one of the world’s premiere technology research companies, has recognised Spitch as a Growth Stage company and one of 21 vendors dominating the speech analytics tools market.
Alexey Popov, Spitch Founder and CEO, is delighted to have been included in the report. “We are really proud of the attention given by Forrester Research to the new trends in speech tech – and above all to our company” says A. Popov. “We have always believed that AI-based voice-driven solutions is the technology of the future. This prestigious report provides real validation, which will encourage us in our commitment to our clients.”
The report’s key takeaway for businesses is that speech technology can ‘improve sales, service and marketing performance’. The Spitch research team can attest to how automating key areas of customer service can create a seamless and enjoyable customer experience.
Speech technologies revolutionise the automation of business processes building on a range of features from automatic protocolling of conversations to sophisticated analytics based on sentiment analysis and emotion detection. Massive audio-archives are made fully searchable by phrase and keyword – an instant win for any analytics department. Speech technologies are also breaking new ground when it comes to security. This is an especially good news for financial services companies, who know fraudsters never rest when it comes to developing new break-in techniques. Fortunately, neither do we.
Spitch’s product range offers a full stack of mutually complementary and modular solutions for businesses looking to invest in speech technologies. Alexey Popov notes, “Implementing the entire range of speech technology solutions makes business sense to our customers as it helps boost their customer experience, achieve even greater cost-savings and increase revenues.” He goes on to explain, “we can see a clear trend: having implemented one module of voice-driven solutions, our clients quickly return to us to add extra modules”.
Spitch’s investment in R&D and research will continue apace to ensure we’re always able to offer cutting-edge innovation wherever we operate. Our cooperation with the University of Zurich means we can continue to tap into the most up-to-date academic research findings, while also providing our clients with the knowledge that will allow them to transform how they operate and execute their customer service strategies.