Spitch has made changes in its top management.
Stephan Fehlmann has been promoted to the position of Country Manager for Germany, Austria and Switzerland (DACH region).
Juerg Schleier, who previously filled this position, has been promoted to Vice President Germany and Austria.
Bernd Martin remains the person responsible for Germany in Spitch.
With this management change, the company makes an even greater emphasis on addressing what it calls “rapidly growing demand for Conversational AI solutions”.
Stephan Fehlmann, the new Country Manager, was previously a successful Senior Business Development Manager at Spitch. When he joined the company in early 2016, he became one of the very first Spitch’s employees. Since then, he has made a significant contribution to the rise of Spitch as one of the leading providers of Conversational AI solutions. The new Country Manager studied at the University of Applied Sciences Northwestern Switzerland (FHNW) and the School of Management and Law (ZHAW), as well as at the Instituto Universitário de Lisboa (ISCTE) in Portugal to prepare for his career.
Spitch cites two main reasons for the sharp growth in demand: first, the drastically increased number of incoming calls and chat messages at many business and government contact centres as a result of the pandemic; and secondly, the degree of maturity that conversational AI systems have now reached. Callers interacting with the modern conversational systems can presently communicate in natural language and either receive an immediate response from voice and text bots or have their call or text message steered directly to the right contact person.
"After investing primarily in the Internet presence in recent years, companies and authorities are now beginning to understand that communication with customers and citizens via telephone and other voice and text channels is just as important," says Spitch CEO Alexey Popov. He explains: "With our new staff-members, we have built a fantastic management team to serve customers in Switzerland, Germany and Austria in the best possible way".