The leading Swiss and global conversational AI solutions provider, Spitch, has appointed Alexander Fischer as the new Customer Experience and Digitalization Director. In this position he will be focusing on Germany, Austria and Switzerland (DACH region).

Alexander’s area of ​​responsibility is cross-functional covering business development and implementation. It also includes measures on strengthening customer satisfaction, providing advisory support to major customers, expanding business into new markets and regions, as well as adapting the product range to new trends and specific customer needs.

Alexander Fischer brings 23 years of experience in the customer service industry. Before joining Spitch, he was Director Enterprise at Verint Systems with responsibility for Europe. During this time, among other things, he served the entire mobile communications market in Germany with systems for voice recording, quality management, and voice and text analysis. Further career stages took him to NICE Systems as Senior Business Consultant Europe and to Lufthansa GlobalTeleSales (now Lufthansa InTouch) as Head of Performance & Planning.

“We are glad to welcome an expert of such caliber contributing a wealth of experience in the industry as well as specific regional market expertise. This certainly makes Alexander the most useful addition to our team”, says Vadim Shchepinov, Spitch Vice CEO a Product Director.

“I am excited to join Spitch – the company that has established reputation as one of the brightest one-stop shops for conversational AI in the DACH market and beyond”, comments Alexander Fischer.

Contact us to learn more about this appointment and careers at Spitch.