We are constantly widening the spectrum of use cases together with our customers and partners. If your case is not covered below, it simply means we will develop a bespoke solution for it. Out-of-the-box solutions on most common use cases are also available. If you need more details — please contact us
The system recognizes call reasons precisely and steers customer calls to the right agents automatically. Agents receive pop-up messages containing the call reason before taking the call. As a result, processing time is reduced by an average of 20%. Customer satisfaction is improved because an agent does not have to get the information that a client has already provided to a robot.
Our solution can process damage reporting calls in a fully automated way, checking if the caller is insured and informing the customer that he or she will receive a call/e-mail with further instructions on how to get the car fixed. Hundreds or even thousands of calls may be processed at the same time without any agents' involvement.
Insurance companies are required to identify customers in most customer calls. Traditional knowledge-based identification and verification (asking security questions e.g. the policy number and other details) is not secure enough and annoys clients. Spitch natural language hybrid voice biometrics solution increases customer satisfaction and improves security at the same time. It works best when clients make calls from non-registered telephones and saves additional 15% of client's and agent's time during the call.
With Spitch solutions, the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Spitch high-precision keyword spotting and semantic interpretation solutions help insurance companies to monitor compliance breaches detecting whether agents follow the scripts, if customers confirm T&Cs, etc.
Semantic interpretation, speech analytics, sentiment analysis, and emotion detection are adding specific types of information to verbal exchanges with customers, which can help improve customer retention as well as increase sales based on the analysis of customer service in real time and on archived calls.
The system recognizes call reasons precisely and steers customer calls to the right agents automatically. Agents receive pop-up messages containing the call reason before taking the call. As a result, processing time is reduced by an average of 20%. Customer satisfaction is improved because an agent does not have to get the information that a client has already provided to a robot.
Spitch’s audio surveillance suite delivers cost-effective regulatory compliance (MiFID II, etc.) and additional security by seamlessly monitoring external customer & internal staff calls 24/7. Essential features include: call transcription for easy analytics, biometric identification of parties in the call, quick and easy extraction of information for regulators and security, and many more. The multi-lingual, multi-dialect capabilities of Spitch CodyFi can be used to analyse and monitor internal conversations.
Prevention of identity fraud and identification of fraudsters by voice during a real-time contact centre conversation is also facilitated by Spitch solutions, which can check a caller’s voiceprint against a ‘black list’ of known fraudsters.
According to new regulations in some countries banks can verify the identity of a new client not only face-to-face but also using a remote video channel with mandatory call recording. Spitch solutions can be used to enrol the client for subsequent voice biometric verifications during the first conversation as well as to index the recorded content.
We offer comprehensive voice-driven mobile banking solutions for retail and corporate banking in collaboration with our partners. Hands-free banking with the possibility to seamlessly switch among devices and continue your transactions – this is Spitch's definition of opti-channel / omnichannel banking. This use case is relevant both to compliance with disability protection legislation, as well as evolving generational expectations.
Semantic interpretation, speech analytics, sentiment analysis, and emotion detection are adding specific types of information to verbal exchanges with customers, which can help improve customer retention as well as increase sales based on the analysis of customer service in real time and on archived calls.
With Spitch solutions the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Automated protocolling of conversations with customers saves up to 50% banking advisors' time required to update CRM records, at the same time improving the completeness and quality of bank's CRM data.
Banks are required to identify customers in most customer calls. Traditional knowledge-based identification and verification (asking security questions e.g. the account number, last transaction amount and other details) is not secure enough and annoys clients. Spitch natural language hybrid voice biometrics solution increases customer satisfaction and improves security at the same time. It works best when clients make calls from non-registered telephones and saves additional 15% of client's and agent's time during the call.
Robotic process automation (RPA) based on AI-powered NLP/NLU technologies allows banks to make soft debt collection outbound calls as effective as those performed by expert human communicators.
The system recognizes call reasons precisely and steers customer calls to the right agents automatically. Agents receive pop-up messages containing the call reason before taking the call. As a result, processing time is reduced by an average of 20%. Customer satisfaction is improved because an agent does not have to get the information that a client has already provided to a robot.
With Spitch solutions, the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Spitch high-precision keyword spotting and semantic interpretation solutions help companies to monitor compliance breaches detecting whether agents follow the scripts, if customers confirm T&Cs, etc.
We have entered an age where customers will soon expect to be served efficiently after making a quick request by voice in all channels (via apps, online, contact centres, etc.). Browsing complex timetables and checking connections can be robotized to improve customer travelling experience.
Spitch builds an automated personal assistant for a transport company call centre delivering tips for customers, resolving most standard issues, and answering queries automatically. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Improve customer experience in a cost-effective way by always having customers' voices heard and feedback collected and analysed. Deploy real-time and retrospective speech analytics and feedback analysis.
Spitch helps clients to make the ordering of consumable supplies faster, easier, and more efficient. The customers can call 24/7 and place orders by voice through a fully automated system. The solution is freeing up call centre agents allowing them to address more complex tasks.
Spitch's solution for retail is based on AI/NLP-powered voice-driven IVR that asks callers for the some product details before steering the call to the right agent. The waiting time for customers is reduced to a bare minimum – the system answers every call after the first ring tone thus improving the customer experience. Mismatching product ordering details are detected early on. The average call processing time is reduced by approximately 15%.
With Spitch solutions, the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
On average, 80% of calls to e-commerce companies' call centres have one of the three reasons: "missing order", "purchase return", and "changing one's order". Voice-driven automation of information provision, purchase return, or change processes allows significantly reducing costs for retail companies.
Voice-driven call steering and queue reduction helps improve satisfaction with government services and simultaneously decrease operational costs by reducing average call handling time and the overall number of on-site visits. Spitch solutions can help deliver state-of-the-art accuracy for voice-driven IVR and call steering applications.
The Spitch hosted solution facilitates automated outgoing calls to collect feedback and conduct surveys, including service quality and satisfaction analysis to understand taxpayer opinions. This provides a means of continuous improvement of e-government and remote services.
With Spitch solutions, the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Spitch provides technologies for verifying and identifying callers in a natural conversation. It helps deliver services remotely without the need for on-site visits. Voice biometrics can be used in tax collection, pensions/benefits management, and other government services, as well as for fraud prevention purposes (liveness detection, prevention of identity theft, benefits fraud, etc.). Spitch solutions can also be used for effective access control without the need to purchase any new and costly equipment.
Automation of patient-to-hospital communications using speech input to bring up the template and fill in the information that is specific to the use case e.g. to make, change or cancel an appointment, book an X-ray examination or fill and execute prescriptions by voice.
Spitch provides bespoke solutions tailored to deliver state-of-the-art accuracy for speech-to-text, high-precision voice search, and accurate keyword spotting on doctor's protocols.
Secure, passive caller identity verification/identification based on voice biometrics for telemedicine/remote services and personal/medical information exchange.
The system recognizes call reasons precisely and steers customer calls to the right agents automatically. Agents receive pop-up messages containing the call reason before taking the call. As a result, processing time is reduced by an average of 20%. Customer satisfaction is improved because an agent does not have to get the information that a client has already provided to a robot.
Semantic interpretation, speech analytics, sentiment analysis, and emotion detection are adding specific types of information to verbal exchanges with customers, which can help improve customer retention as well as increase sales based on the analysis of customer service in real time and on archived calls.
With Spitch solutions the conversational platform becomes really conversational. Voice is the most natural way of communication. Capability to maintain dialogue in real voice-to-voice mode and follow up on the context dialogue systems takes over more and more of agent’s tasks. Spitch provides an omnichannel solution that supports voice-to-voice conversations in a call centre, voice-to-text conversations on mobile apps and text-to-text conversations on social networks and mobile messengers.
Companies may need to identify callers to effectively process customer calls. Traditional knowledge-based identification and verification (asking security questions) is not secure enough and annoys people. Spitch natural language hybrid voice biometrics solution increases customer satisfaction and improves security at the same time. It works best when clients make calls from non-registered telephones and saves additional 15% of client's and agent's time during the call.
